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Terms & Conditions

Please take time to read the TNT Volunteer Terms and Conditions carefully before submitting your online application form. By clicking on the box besides the words ‘I have read and agree to the TNT legal terms and conditions’ in the online volunteer application form, you agree to the following terms and conditions.


The volunteer must be 18 years old at the time of commencing travel and not older than the age of 65. Supporting documents as listed in the application process must be submitted within the stipulated time frame outlined. The volunteer must provide a scanned copy of their criminal record and passport at the time of application and to bring the originals to orientation before the commencement of their placement.


The volunteer is solely responsible for arranging and paying for their own travel, specifically including all airfares or other transport costs to and from the airport from their home country as well as any local transport costs while in Tanzania, except for the airport pick up on arrival and project transport while on placement. It is the responsibility of the volunteer to carry all necessary documents when travelling abroad. While TNT may advise the volunteer on required travel documentation, TNT is not responsible for any supporting documents necessary for the volunteer’s travel needs or other purposes. Volunteers are responsible for ensuring their travel documents are up to date and valid for travel.


Travel and medical insurance is not included in the programme fees and therefore TNT does not provide the volunteer with insurance of any kind. Travel insurance is essential for every volunteer and the volunteer will purchase this to cover the entire trip prior to departure. Each volunteer must carry out their own research, reading all the small print and what the policy covers and what it doesn’t  to ascertain its suitability or not.

Personal Risks

The volunteer acknowledges and accepts the responsibilities and risks associated with their agreement to travel to, temporarily live in and provide volunteer services in Tanzania. Such travel and volunteer work can be often hazardous and involves a certain degree of risk, inherently dangerous activities and personal perils to the volunteer, both foreseen and unforeseen, all of which are fully accepted by and solely assumed by the volunteer. Therefore, TNT including any and all of its employees, local volunteers, managers, directors, board members, shareholders and  host family are not liable, to the maximum extent of the law, for any loss or harm the volunteer or associates may suffer, including but not limited to loss caused directly or indirectly by:

Personal injury;

Emotional injury;


Illness or disease;

Damage to or loss of property;

Riots, strikes or protests

Hostage or hijack situations;

War or terrorism.

Refund Policy

TNT only provides refunds on Balance Fees. The request must be received no less than 30 days from departure date. The request must be made in writing with an explanation as to why the refund is needed. The refund incurs a 5% administrative fee on both sets of fees. Once the request has been received TNT  will email the response with the confirmation of receiving the letter.

Change of Dates and Placement Duration

Once registered and before they begin their trip with TNT, the volunteer is entitled to change their start date and duration once, at no additional cost. If they need to change their start date or duration a second time they will be required to pay an administration fee of USD 50 for each change they make. Placement changes within seven days of the volunteer’s start date will incur an administration fee of US$100.

Deposit Fee

Deposit fee is non-refundable and must be paid in full once confirmation is received via an Acceptance email from TNT. Confirmation of placement is not complete until this fee has been paid in full.

Balance Fee

TNT  accepts requests for refunds for Balance Fee under the following policy. The request must be received no less than 30 days prior departure. The request must be made in writing with an explanation as to why the refund is needed. The refund incurs a 5% administrative fee. Once the request has been received TNT  will email the response with the confirmation of receiving the request.

Programme fees are due no later than 30 days prior to the beginning of the volunteer’s placement. Failure to make this payment can result in a loss of volunteer placement.

All fee payments attract a 5% transaction fee charge to cover PayPal fees (where applicable), bank fees and currency conversion charges.

Hours of service

The volunteer will be scheduled to work a full day of no more than 40 hours per week (Saturday and Sunday included). The only exception for non work days are set aside for sick days or personal emergencies. Bookings for safaris, excursions and trips away may only be arranged after your placement is completed and not while still on placement time.


The volunteer agrees to indemnify TNT against any and all liability which TNT incurs arising directly or indirectly out of, or in connection (in any way) with, the volunteer’s travel to, living in and providing services in Tanzania.

Drug and Alcohol Use

The volunteer must abide by the rules put in place by TNT volunteer placement institution and host family in regards to alcohol consumption. Drug use (unless prescribed by a doctor) is strictly prohibited and will result in instant dismissal from the programme at the volunteers full cost with no refunds.

Child Protection Policy

The volunteer has read the TNT Child Protection Policy. They fully understand and agree to follow all procedures contained within. If at any time the volunteer fails to follow the guidelines set forth by the TNT Child Protection Policy, they understand that their volunteer placement may be terminated by TNT and appropriate action will be taken.


The volunteer agree to follow the laws of Tanzania, the volunteer guidelines and house rules.  Failure to adhere will result in the termination of their placement with no refund provided.

The volunteer agrees to comply with the TNT Code of Conduct and Waiver issued at the orientation.

TNT reserves the right to use feedback, video and images provided by volunteers for website and social media content such as testimonials.

To the full extent permissible at law, all representations, terms, warranties, guarantees, or conditions whether implied by statute, common law or custom of the trade or otherwise, including, but not limited to, implied warranties and guarantees, are excluded.

Notwithstanding anything else contained in any agreement, the liability of TNT to the volunteer shall not in aggregate exceed the amount of the deposit fee paid by the volunteer.

This website is presented solely for the purpose of promoting TNT Programme. The site is controlled and operated by TNT from its offices in Tanzania. TNT makes no representation that materials in the site are appropriate or available for use in other geographical location worldwide.

Those who choose to access this site from other locations do so on their own initiative and are responsible to the extent local law is applicable.

TNT does not warrant or make any representations regarding the correctness, accuracy, reliability, or otherwise of the materials in this site or the result of their use.

TNT reserves the right to refuse acceptance to any application.

TNT reserve the right to remove any volunteer from placement.

Force Majeure

TNT has no liability for any lack of performance, unavailability or failure of the services or its website, or for any failure of TNT to comply with these terms and conditions, where the same arises from any cause reasonably beyond the control of TNT.

Governing Law

These terms are governed by the laws of Tanzania.

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